Return Policy
Return Eligibility
We accept returns within 30 days of purchase for most unworn and unaltered items in their original condition with all tags attached. Proof of purchase is required for all returns and exchanges.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Swimwear and intimate apparel
- Accessories and fine jewelry
- Final sale items marked “non-returnable”
- Gift cards and digital products
- Customized or personalized items
Return Process
To initiate a return:
- Log into your account and access Order History
- Select the items you wish to return
- Complete the return authorization form
- Package items securely using original packaging
- Include the completed return form
- Affix the provided prepaid return label
- Drop off at designated carrier locations
Return Shipping
Return shipping costs are the customer’s responsibility unless the return is due to our error or defective merchandise. Original shipping fees are non-refundable for returns that are not our responsibility.
Refund Processing
Refunds are processed within 7-10 business days after we receive and inspect your return. The refund will be issued to your original payment method. Please allow additional time for your financial institution to process the refund.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 14 days of delivery. We will provide a prepaid return label and process a full refund or replacement upon receipt and verification.
Exchanges
We offer exchanges for size and color variations, subject to availability. To request an exchange, please indicate your preference on the return authorization form. If the requested item is unavailable, we will issue a refund.
Store Credit
You may choose to receive store credit instead of a refund. Store credit never expires and can be used for future purchases on our website.
Return Status
You can track your return status by logging into your account or using the tracking number provided with your return label.
International Returns
We currently accept returns only from addresses within our primary service area. International customers are responsible for any customs duties, taxes, or return shipping costs.
Holiday Returns
Special extended return periods may apply during holiday seasons. Please check our website for specific holiday return deadlines and policies.
Final Sale Items
All final sale items are clearly marked at the time of purchase and cannot be returned or exchanged unless defective.
Customer Service
For return-related questions or assistance, please use the contact form on our website. Our customer service team will respond within 24-48 business hours to help resolve any issues.
Quality Inspection
All returned items undergo quality inspection. Items showing signs of wear, damage, or missing tags may be denied return or subject to reduced refund value.
Return Exceptions
Some premium or special-order items may have different return conditions. Please review individual product descriptions for specific return information.